Effective Date: March 9, 2026
At Namma Gramam (ngramam.com), we are committed to delivering traditional rice, millets, and natural food products safely and efficiently to our customers.
1. Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is shipped, you will receive a shipping confirmation message or email with tracking details, if available.
2. Shipping Locations
We currently ship across India.
Delivery availability may vary depending on the location and courier service coverage.
3. Delivery Time
Estimated delivery times may vary depending on your location:
- Tamil Nadu: 2–4 business days
- South India: 3–5 business days
- Rest of India: 4–7 business days
Please note that delivery times may be affected by factors such as weather conditions, courier delays, or public holidays.
4. Shipping Charges
Shipping charges may vary depending on:
- Order weight
- Delivery location
- Promotional offers or free shipping campaigns
Any applicable shipping charges will be clearly shown during checkout before payment.
5. Order Tracking
Once your order is shipped, tracking details may be provided via email, SMS, or WhatsApp depending on the courier partner.
6. Delivery Issues
If your package is delayed, damaged, or missing, please contact us within 24 hours of the expected delivery date.
We will work with the courier partner to resolve the issue as quickly as possible.
7. Incorrect Shipping Details
Customers are responsible for providing accurate shipping information.
We are not responsible for delays or delivery failures due to incorrect address details.
8. Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@ngramam.com
Website: https://ngramam.com